![]() ![]() Provisioning encompasses revamping of existing servers or installing new ones, in compliance with operational needs of the client. ![]() Maintenance includes conducting periodical updates, upgrades and maintenance of systems hardware, software and other related infrastructure, as and when needed. ![]() Operations and Support covers daily system monitoring, periodical security monitoring and troubleshooting of all IT infrastructure-related issues. This primarily covers – (a) Operations and Support, (b) Maintenance, and (c) Provisioning. Infrastructure is the foundation of every IT organization. There are primarily two types of tech support: Tech support is no longer a reactive function. These are support services that aim to troubleshoot users’ common problems, and differ from product training that provides guidance in using a product effectively. Technical support (often shortened to tech support) refers to a range of user-friendly assistance that companies offer to their customers on technical issues with products like software, mobile devices, or other equipments.
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